No problem. Just contact us at help@scrib3dpen.com. No matter the issue we’re here to help.

The pen has detected an error. T he error could be small, for example the temperature did not rise fast enough or something else is not working. First try unplugging and then re-plug in the pen. Most of the time this will solve the issue. If unplugging and replugging dose not solve the issue and you are still getting the error screen you can try a different plug or outlet. If that still dose not help then please reach out to customer service on help@scrib3dpen.com.

Our 3D pens go to sleep after 5 mins of non usage. Once a pen is asleep you can simply press the forwards button on the pen and it will wake it back up. 

You need to unplug the pen and then plug it back in to reset the pen, then you can chose between PLA and ABS.

Chose your material – ABS or PLA – and then manually lower the temperature to a lower setting than the default temperature. Use the slower end of the speed range, and remember PLA takes around 4~6 seconds to harden, while ABS takes around 3 seconds to harden. Moved the pen in the direction you want to draw, gently pull up, and then hold the pen in place until the plastic hardens. Then continue for the next line. 

You can use the button next to the LCD screen to increase or decrease the temperature after you have chosen the correct material.

Please take a quick look at the P1 Troubleshoot Guide and see if your issue here covered there. If that doesn’t solve the issue, please contact us at help@scrib3dpen.com and we’ll be happy to assist.

Please take a quick look at the Advanced Troubleshoot Guide and see if your issue here covered there. If that doesn’t solve the issue, please contact us at help@scrib3dpen.com and we’ll be happy to assist.